Purchasing, Licensing and Upgrading
How ConnectedText is licensed?
ConnectedText is licensed in two ways:
- Single computer: it enables the use of ConnectedText in a single computer. That way more than one person is licensed to use ConnectedText in the same computer. If you need to use ConnectedText in other computers you will need additional licenses
- Single user: it enables installing ConnectedText on one or more computers exclusively for your use. If ConnectedText will be used by multiple people than you need a single computer license for each computer.
You can learn more about licensing terms reading the user license agreement (EULA).
I want to use ConnectedText in two computers. Do I need two licenses?
Depends on how do you plan to use ConnectedText. Buying two computer licenses enables several people to use ConnectedText on both computers. If you need to use ConnectedText in several computers we suggest buying the USB version or the single user license.
What kind of license do I have?
If you purchased ConnectedText before version 3.0 was released you have a "Single Computer" license for each license you purchased (unless you purchased the USB version). If you purchased afterwards it is of the type you selected in our purchase page.
I want to buy ConnectedText. What do I have to do?
Go to our Purchase page and select the licensing option most appropriated for you. After you complete the purchase you will receive your license via email.
If you buy an USB license, instructions for downloading the USB version will be sent with the license info. The normal version can be downloaded here.
I want to buy the USB version. Do I have to buy the normal version also?
No. Just buy the USB version. We recommend having ConnectedText installed in a desktop computer where most of your work is done, but is not mandatory. That way you can increase the USB drive life.
Do I need a PayPal account?
No. You can make purchases via PayPal without registering for a PayPal account. After clicking on the 'Proceed to Checkout' button, look for the line that reads: Use your credit card or bank account. Click continue and you can enter your credit card information.
How ConnectedText is delivered?
Order delivery is electronic only. Following successful transaction we receive notification from order processing company and we send license key to the email address that you provide upon purchase. In some cases it may take up to one business day but normally just few hours. Make sure to keep the license information in a safe place for future reference in case you need to re-install the software.
Can I return ConnectedText and get a refund?
Orders can be canceled for a full refund before the license information has been delivered. Once the license info has been shipped, all sales are final.
How upgrades are charged?
All minor releases (i.e., 2.0 -> 2.1) are free for licensed users. To upgrade from an earlier version, download the latest version and install over your existing copy. There may be an upgrade fee for major product releases (i.e., 1.5 -> 3.0). Any purchase made within 60 days of a major product release will be eligible for a free upgrade to the next major version.
IMPORTANT:All users of version 3.1 will receive version 4.0 for free when it is released!
I have sent my payment, but haven't received my license.
If you paid using a credit card following successful transaction we receive notification from order processing company and send license information to the email address that you provide upon purchase. In some cases it may take up to one business day but normally just few hours. If you didn't received your license after such period please send a message to us.
If you paid usind eCheck it may take up to 5 business days to be cleared. License info is sent when we receive the information from the order processing company that the payment was cleared.
If you are using a spam filter check if the message was not blocked by it.
I bought a new computer. Can I transfer my license to it?
Yes. Do the following:
- Remove ConnectedText from the old computer.
- Install ConnectedText in your new computer.
- Use your license key to unlock ConnectedText.
If you want to keep both copies working you need to purchase a new ConnectedText license.
How often updates are released?
Quite often. Check our Change Log. As soon as new features are ready we deliver it to our users.
Do I have to remove ConnectedText prior upgrading it?
No. If you do so you will lose ConnectedText configuration. Just download the new version and install it over the existing one.